Put customer delight at the heart of everything you doAnalyse User Behaviour to Predict Future Actions and Customise Every Interaction
CX ManagementListen to every customer, rectify each issue, and enhance loyalty and increase spending. Gain a comprehensive understanding of your customers' experiences and make decisions that significantly impact your business.
Resolution Tracking Feedback Collection
Personalized Customer Engagement Customer Experience Analytics
Digital ExperienceDigital excellence directly impacts customer satisfaction, loyalty, and revenue. By analyzing key website metrics and customer feedback, businesses can refine their digital footprint and operational performance.
Website Analytics User Experience Optimization
Digital Feedback Integration Performance Monitoring
Customer JourneyVisualize the customer journey to uncover deep insights into customer interactions, aligning organizational efforts around customer satisfaction and loyalty. Foster cross-functional collaboration and informed decision-making.
Journey Mapping Cross-Functional Reporting
Customer Interaction Analysis Impact Assessment
Employees are the foundational pillar of your organisation.Analyse employee satisfaction, productivity, and the overall success of the business.
Employee FeedbacksFoster internal growth and innovation by valuing team feedback. Geckolyst transforms employee insights into actionable strategies to enhance performance, nurturing a motivated workforce essential for exceptional customer service and innovation.
Feedback Collection Performance Analytics
Actionable Insight Generation Feedback-Driven Innovation
Employee EmpowermentStrengthen your workforce by providing personalized dashboards and detailed performance reports that highlight strengths, pinpoint improvement areas, and guide effective training. Geckolyst's insights enhance employee capabilities and boost productivity.
Custom Dashboards Performance Reporting
Personalized Improvement Plans Training Effectiveness Analysis
Collective IntelligenceLeverage collective intelligence to drive product and service innovation. Geckolyst encourages open contribution of ideas from employees, enhancing products and services while boosting morale and strengthening brand reputation.
Idea Management Morale Tracking
Product Improvement Analytics Collaborative Innovation Tools
Seamless and responsive contact center experiencesEnhance customer service through the power of deep data analytics.
Conversational QAGain detailed insights from every customer interaction with Geckolyst’s CQA. Automated call analysis identifies trends, measures sentiment, and ensures high-quality interactions, maintaining excellence across communications.
Call Analysis Automation Sentiment Tracking
Communication Quality Assurance Trend Identification
Quality ManagementElevate customer interactions with a data-driven approach. Geckolyst streamlines quality management in contact centers, enhancing scripts, training, and overall strategies to improve customer experiences and operational efficiency.
Training Modules Strategy Enhancement
Contact center Script Optimization Quality Tracking
Feedback Close-loopRapidly resolve issues for sustained customer satisfaction. Geckolyst’s feedback close-loop system ensures swift actions on customer feedback, enhancing satisfaction, loyalty, and reducing attrition by notifying relevant stakeholders in real-time.
Instant Resolution Stakeholder Notification
Satisfaction Improvement Measures Attrition Reduction Analytics.
Elevate your brand & Accelerate GrowthUse Predictive Analytics to Enhance Campaigns and Personalize Customer Engagements.
Market ResearchMaster your market dynamics with precision. Geckolyst’s streamlined surveys capture key market drivers, aiding in the formulation of targeted strategies that boost sales.
Market Surveys Driver Analysis
Market Presence Enhancement Strategy Development Tools
Sales EnablerActivate your market influencers to accelerate sales growth. Geckolyst incentivizes promoters, leveraging their recommendations to boost conversion rates and expand market share.
Conversion Tuning KPI Tracking
Promoter Identification Market Analysis
SegmentationTailor your marketing for maximum impact. Geckolyst’s segmentation tools refine insights, enabling personalized engagement that enhances loyalty and maximizes marketing ROI.
ROI Boost Customer Grouping
Personalized Strategies Insight Refinement
Up-sell and Cross-sellMaximize every customer interaction for revenue growth. Geckolyst identifies up-selling and cross-selling opportunities, increasing transaction values by offering timely value additions to customers.
Value Addition Revenue Growth
Opportunity Identification Interaction Analysis
