I. THE BASICS

At Geckolyst and its affiliates/subsidiaries (collectively “Geckolyst”, “we”, “us” and “our”), we are dedicated to protecting your privacy and ensuring that your Personal Information is handled in a transparent and fair manner.

1. Introduction

This Privacy Policy is a crucial part of our Terms of Service. We recommend that you read this Privacy Policy in its entirety to understand how we manage your Personal Information and to stay informed about our privacy practices. We may update this Privacy Policy periodically to reflect legal, regulatory, and operational changes. While we will notify you of any significant changes via email, we encourage you to review this page regularly for the latest updates. If you do not agree with any changes, please discontinue the use of our services and website. Your continued use of our services following any changes constitutes your acceptance of the revised Privacy Policy.

2. Scope of the Privacy Policy

This Privacy Policy outlines the types of Personal Information Geckolyst collects through the Geckolyst.com website, our products, and services, how we use that information, with whom we may share it, and how you can exercise your rights regarding our processing of that data. It covers instances when you contact us, browse our website, use our services, and interact with us in other ways. This Privacy Policy applies to all products, services, websites, and apps offered by Geckolyst and its affiliates/partners unless otherwise specified.

By accessing or using our website and services or responding to surveys, polls, or questionnaires sent by our customers, you confirm that you have read, understood, and agree to this Privacy Policy in its entirety. If you do not agree with the practices described, please do not use our website or services. References to “data” in this Privacy Policy pertain to any data you collect using our services, including survey responses and information entered into our application (e.g., email IDs, CSV files). We only process your data, and it remains solely yours.

This Privacy Policy applies to three categories: (1) Users; (2) Respondents; (3) Subscribers/Visitors.

3. Definitions

Capitalized terms used but not defined herein shall have the same meaning as in the Terms of Service. For this Privacy Policy, the following definitions apply:

• “Personal Information”: Any information that can identify, locate, or contact an individual directly or indirectly, obtained through the use of our website and/or services.
• “User”: Defined in the Terms of Service on our website.
• “Respondent”: An individual who receives or responds to surveys sent by Users or interacts with Users through our services.
• “Subscriber”: Anyone who subscribes to our email notifications, newsletters, marketing campaigns, etc.
• “Visitor”: Anyone who visits, uses, or interacts with the Geckolyst website.
• “Service”: Defined in the Terms of Service on our website.
• “You” and “Your”: Depending on the context, either a User, Respondent, Subscriber/Visitor, or all.

4. Source of Collection of Information

We may collect, process, and use information about you when you:

• Register for our services
• Interact with our services
• Access our services through our application(s), including mobile and browser extensions
• Connect to our services via third parties (e.g., social media, email accounts, business partners)
• Contact us for support
• Respond to surveys or polls sent by our Users

We collect information you submit directly and information automatically through log processes, cookies, and similar technologies. We also collect information from third parties, such as when you connect through a third-party service or business partner site.

II. WHO THIS PRIVACY POLICY APPLIES TO

This Privacy Policy applies to three categories: Users, Survey Respondents, Subscribers, and Visitors.

1. Users

1.1 What do we collect from you?

• Registration Information: When you register an account on Geckolyst.com, we collect your Personal Information, including email address, contact details, IP, location, device, OS information, and other necessary information to create an account and provide services.
• Billing Information: When you make a payment on Geckolyst.com, you must provide billing details, such as name, billing address, and financial information (like credit card details). Credit card processing is handled by Stripe, and we do not store credit card information.
• Usage Information and Account Settings: We collect usage information about you when you use our websites and services. You can set preferences on the account settings page regarding language, timezone, and branding preferences.
• Address Book Information: You can import email addresses into the audience to invite people to participate in your surveys. We do not use these email addresses for our purposes.
• Other Information: We collect information through testimonials, case studies, forms, or other contexts you intentionally share with us.
• User Details: We track user details such as IP, location, device information, browser information, and activities when interacting with our application. Referral information is also tracked.
• Event Logs: A log of all requests generated by the user is maintained for debugging purposes. This includes user information such as IP, location, OS information, browser, device type, and interaction time. These log files are encrypted and rotated frequently.
• Information from Third Parties: We may collect Personal Information from third parties to whom you have given your data-sharing permissions.
• Survey Data: Your survey data (questions, responses, and audience list) is stored with us and remains yours. We do not sell or use survey responses for our business requirements. The security of your Personal Information is important to us, and we store it securely.

1.2 When do we collect your Personal Information?

We collect Personal Information necessary to provide our services when you register for a Geckolyst account, use our services, browse our website, or contact our customer service team. This includes name, contact number, email ID, credit card information, and other related Personal Information.

1.3 Your Data Protection Rights

If you wish to exercise your rights under applicable data protection laws please contact us at privacy@geckolyst.com. Subject to applicable data protection laws, you may be entitled to the following rights:

• Right to be informed about what Personal Information is being processed and the rationale for such processing.
• Right to access, update, edit, and delete your information.
• Right to restrict and object to processing your information.
• Right to export your survey data from your Geckolyst account.
• Right to complain to a data protection authority about our collection and use of your Personal Information. Before contacting your local supervisory authority, please attempt to resolve issues directly with us.

III. GENERAL INFORMATION

This section applies to Users, Respondents, Subscribers, and Visitors unless otherwise specified.

Use of your information

We use the information we collect from you to:

• Process your registration and provide our services.
• Communicate with you about your account and provide customer support.
• Enforce compliance with our Terms of Service and applicable law.
• Personalize your experience and deliver relevant content.
• Improve our website and services.
• Administer contests, promotions, surveys, or other site features.
• Process transactions and respond to customer service requests.

Who do we share your Personal Information with?

Geckolyst does not share your Personal Information without your consent unless required by law. We may share information with third-party service providers for delivering improved services. Third-party service providers may have access to your information to provide customer support, authentication, payment processing, and other services.

Legal Basis for Processing Personal Information

The legal basis for collecting and processing Personal Information depends on the type of information and the specific context. We collect, use, and process your Personal Information based on our legitimate interests, as permitted by law, without overriding your data protection rights.

International Data Transfer

Geckolyst may transfer Personal Information to the United States or the EU to perform our contractual obligations. We ensure compliance with GDPR regardless of where the information is stored or processed.

Retention of Personal Information

We retain Personal Information for as long as you have an account with us. Upon account termination or expiration, we will delete all Personal Information within 30 days unless required to retain it by law.

Data Portability

You can export your data using our standard data export functionality or API.

Do Not Track Signals

To prevent Geckolyst from processing your data, enable the Do Not Track (DNT) signal in your browser settings.

Third-Party Websites

We do not sell, trade, or transfer your Personally Identifiable Information to outside parties, except for service hosting partners and other parties who assist us in operating our website and services.

Google API Disclosure

Geckolyst allows users to link their Gmail accounts via OAuth with our platform. We handle data obtained from Google APIs in compliance with the Google API Services User Data Policy.

COPPA (Children Online Privacy Protection Act)

Our services and website are not intended for children under 13. We do not knowingly collect Personal Information from minors. If you believe a minor has accessed our website, please contact privacy@geckolyst.com.

Amendments to Privacy Policy

We reserve the right to update this Privacy Policy periodically. We will post the revised version on our website along with the effective date. Significant changes will be communicated via email. Your continued use of our services implies consent to the amendments.

Unsubscribe from Communications

To unsubscribe from our marketing communications, click the “Unsubscribe” link in our emails or send an email to support@geckolyst.com. Note that transactional emails related to your account or subscription service cannot be unsubscribed.

Contact Us

For any questions regarding our privacy policy, please email us at privacy@geckolyst.com. We will respond within 15 business days.