Customer Ticket Management | CEM Software

Products
Survey/Form Builder
No Code custom surveys with Intuitive Interface.
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Feedback Management
Effortlessly capture and analyze feedback, driving meaningful business decisions.
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Customer QA
Implement proactive quality assurance measures to elevate customer experiences and loyalty.
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Ticket Management
Streamline ticket handling to accelerate response times and improve service efficiency.
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Solutions
Customer Experience
Employee Experience
Contact Center
Marketing & Sales
Put customer delight at the heart of everything you do
Analyse User Behaviour to Predict Future Actions and Customise Every Interaction
CX Management
Listen to every customer, rectify each issue, and enhance loyalty and increase spending. Gain a comprehensive understanding of your customers' experiences and make decisions that significantly impact your business.
Resolution Tracking Feedback Collection
Personalized Customer Engagement Customer Experience Analytics
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Digital Experience
Digital excellence directly impacts customer satisfaction, loyalty, and revenue. By analyzing key website metrics and customer feedback, businesses can refine their digital footprint and operational performance.
Website Analytics User Experience Optimization
Digital Feedback Integration Performance Monitoring
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Customer Journey
Visualize the customer journey to uncover deep insights into customer interactions, aligning organizational efforts around customer satisfaction and loyalty. Foster cross-functional collaboration and informed decision-making.
Journey Mapping Cross-Functional Reporting
Customer Interaction Analysis Impact Assessment
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Employees are the foundational pillar of your organisation.
Analyse employee satisfaction, productivity, and the overall success of the business.
Employee Feedbacks
Foster internal growth and innovation by valuing team feedback. Geckolyst transforms employee insights into actionable strategies to enhance performance, nurturing a motivated workforce essential for exceptional customer service and innovation.
Feedback Collection Performance Analytics
Actionable Insight Generation Feedback-Driven Innovation
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Employee Empowerment
Strengthen your workforce by providing personalized dashboards and detailed performance reports that highlight strengths, pinpoint improvement areas, and guide effective training. Geckolyst's insights enhance employee capabilities and boost productivity.
Custom Dashboards Performance Reporting
Personalized Improvement Plans Training Effectiveness Analysis
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Collective Intelligence
Leverage collective intelligence to drive product and service innovation. Geckolyst encourages open contribution of ideas from employees, enhancing products and services while boosting morale and strengthening brand reputation.
Idea Management Morale Tracking
Product Improvement Analytics Collaborative Innovation Tools
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Seamless and responsive contact center experiences
Enhance customer service through the power of deep data analytics.
Conversational QA
Gain detailed insights from every customer interaction with Geckolyst’s CQA. Automated call analysis identifies trends, measures sentiment, and ensures high-quality interactions, maintaining excellence across communications.
Call Analysis Automation Sentiment Tracking
Communication Quality Assurance Trend Identification
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Quality Management
Elevate customer interactions with a data-driven approach. Geckolyst streamlines quality management in contact centers, enhancing scripts, training, and overall strategies to improve customer experiences and operational efficiency.
Training Modules Strategy Enhancement
Contact center Script Optimization Quality Tracking
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Feedback Close-loop
Rapidly resolve issues for sustained customer satisfaction. Geckolyst’s feedback close-loop system ensures swift actions on customer feedback, enhancing satisfaction, loyalty, and reducing attrition by notifying relevant stakeholders in real-time.
Instant Resolution Stakeholder Notification
Satisfaction Improvement Measures Attrition Reduction Analytics.
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Elevate your brand & Accelerate Growth
Use Predictive Analytics to Enhance Campaigns and Personalize Customer Engagements.
Market Research
Master your market dynamics with precision. Geckolyst’s streamlined surveys capture key market drivers, aiding in the formulation of targeted strategies that boost sales.
Market Surveys Driver Analysis
Market Presence Enhancement Strategy Development Tools
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Sales Enabler
Activate your market influencers to accelerate sales growth. Geckolyst incentivizes promoters, leveraging their recommendations to boost conversion rates and expand market share.
Conversion Tuning KPI Tracking
Promoter Identification Market Analysis
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Segmentation
Tailor your marketing for maximum impact. Geckolyst’s segmentation tools refine insights, enabling personalized engagement that enhances loyalty and maximizes marketing ROI.
ROI Boost Customer Grouping
Personalized Strategies Insight Refinement
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Up-sell and Cross-sell
Maximize every customer interaction for revenue growth. Geckolyst identifies up-selling and cross-selling opportunities, increasing transaction values by offering timely value additions to customers.
Value Addition Revenue Growth
Opportunity Identification Interaction Analysis
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Ticket Management

Swift and Effective Customer Issue Resolution

Swiftly address customer issues, reduce resolution times, and improve service satisfaction. Automated ticket assignment and management lower operational costs, boost retention, and enhance service reputation.

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