listening to your Customers

Discover Customer Feedback, examine sentiments & transform

feedback creates
Successful companies

Most of the customer opinion about your brand and products is “unstructured”, in tweets, emails, texts, blogs, reviews, websites, feedbacks and other text-based conversations that traditional analytics systems just can’t process, where opportunities are lost by organisations to win back customers, Geckolyst helps you retrieve relevant insights and information from of text-based conversations and other customer feedbacks.

  • SMS/Email/IVR
  • Point Of Sales
  • Social Media
  • Customer Centre
  • Websites
  • Mobile Apps
NPS®& SMART LOOP linking
Customer Data to Business

Reach out to your customers and understand customer journey with net promoter score , increase positive referrals and repeat purchase with close loop effectiveness.

HOLISTIC APPROACH TO ROOT CAUSE

Interconnect the dots by plunging into customer data from all sources and finding the root cause for happy or unhappy customers

INTEGRATION OF NPS® TO ORGANIZATION FRAMEWORK

Integrate NPS® methodology to current organisation structure. Engage management in line-of-business improvements as well as cross-functional innovation. And engage your executives in strategic thinking and intelligent allocation of budget and effort

FOCUSING ON THE CUSTOMER JOURNEY

Understand the customers sentiments by focusing on the customer journey, know your customer better from the first day he/she interacts with your brand.

DATA ARRAY - EXPANDING DATA TO OBSERVE CUSTOMER JOURNEY

Expand customer response and opinion to align it the customer journey. Drive organisational adoption through a focus on the needs of your customer.

step up with Text Analysis

Step up in the game with text and sentiment analysis for your business. Geckolyst analyzes unstructured text, extracts information and converts to relevant information for business insight. Monitors and mines unstructured data to reveal what customers thinks about your brand.

Plunge into Real Time Analytics

Geckolyst provides a powerful analytics and visualisation tool to get fast insights into your data with the detailed reports and dashboards which is customisable to your own preferences. Uncover root cause, understand customer experience with an end to end analytics tool. Get actionable insight and alerts to firefight customers at risk and understand open ended text feedback with a robust text analytics engine.

Real Time Analytics