Most of the customer opinion about your brand and products is “unstructured,” in tweets, emails, texts, blogs, reviews, websites, feedback and other text-based conversations that traditional analytics systems can’t process. Where opportunities are lost by organisations to win back customers, Geckolyst Analytics Engine helps you retrieve relevant insights and information from text-based conversations and other customer feedback responses. You get the other half of the customer information, enabling you to make better and faster decisions.
Reach out to your customers and understand customer journey with net promoter score , increase positive referrals and repeat purchase with close loop effectiveness.
Interconnect the dots by plunging into Customer Data from all sources and finding the root cause for happy or unhappy customers
Integrate NPS methodology to current organisational structure.Engage management in "line-of- business" improvements as well as cross-functional innovation. Enable engaged executives in strategic thinking and intelligent allocation of budgets and efforts.
Understand the customers sentiments by focusing on the customer journey. Know your customer better from the first day he/she interacts with your brand to his current sentiments towards your brand.
Expand customer response and customer opinion and align it to customer journey with your brand. Drive organisational adoption through a focus on the needs of your information consumers.
Step up the game with text and sentiment analysis for your business. Geckolyst analyzes unstructured text, extracts information and converts it into relevant information for business insights. Monitor and mine unstructured data to reveal what customers really think about your brand.
The Geckolyst Analytics provides powerful drag and drop analytics and visualization tools so you can get faster insights into data. Get detailed reports and dashboards, customize views to your own preferences. Uncover root cause, understand customer experience with Geckolysts end to end analytic tools, gain actionable insights to troubleshoot at risk customers with real time red alerts and derive essential business driving analytics that uncover unstructured data with text analysis.