Geckolyst Wizards with best practice templates quickly guide you through a complete and intuitive customer experience program — including journeys, surveys, alerts, and reports. A customisable platform that monitors the customer experience at every touch point, embeds information into daily operations, and engages employees to behave in a customer-centric manner.
Out-of- the-box widgets that allow users to quickly and easily view statistics, such as customer sentiment, product and service issues, intent to churn, emerging trends, and more. In addition, a comprehensive set of intelligent reports and dashboards help users to start gaining insights in a matter of minutes.
Geckolyst NLP Engine gives you specific insights about the context of events and how they relate to your business, from the compiled potential conversations and feedback. For example, if you are a Telecom Operator , customers speaking about your network in relation to other competitors, are signs of comparison. Geckolyst NLP engine helps you categorise these customers and identify key performance areas with customer behavior profiling, detailed sentiment analysis, root cause of issues, intent to purchase or churn, emerging trends, opportunities and issues, predictive analytics and more
Leverage out-of- the-box reports to guide you to the appropriate actions for improving your customer experience.Out-of- the-box reports are not only intuitive but built for easy drilldown and exploration to uncover root causes of delight and disappointment for your most valuable customers. Repair relationships before they are irrevocably broken and retain more customers. Automatic alerts are sent to the right person or teams as soon as a negative comment or score is received. Built-in workflows and built-in governance escalate risk issues and track issue resolution
Integrate and plug in to take your Customer Information analysis capabilities to the next level of form and function. We can plug in to your current systems or deliver a complete solution and data analytics systems which is designed to help you analyze and structure data for your business