Disruption and the future of customer feedback and CX measurement:
Every organisation big or small need to find better and innovative solutions to connect with their customers so that their expectations and experience can be managed much better. A good customer experience solution with machine learning, text analytics, NLP and AI with a robust close looping process would help the organisation to be more nimble footed and adapt to changes and still be customer obsessed.
What You Will Learn
- The future of feedback and how firms must address those trends now by modernizing surveys
- Tapping into new sources of CX measurement data
- Upgrading CX analytics to drive more action.
